Payments made by mistake
If you are charged twice, charged the wrong amount, or pay for the same plan twice, we refund the extra payment in full.
Changed your mind about a new plan
Cancel within 7 days of your first payment and, if you have not revealed any leads with the plan's credits, we refund that payment in full.
Top-Ups
Within 7 days of buying a Top-Up, if you have not revealed any leads since, we refund it in full.
Everything else
- A monthly payment for a month that has already started is not refunded, and credits that have been used are not refunded.
- Cancelling stops all future payments. Your plan keeps working until the end of the month you have paid for.
How to cancel
Sign in, open Plan & billing and choose Update card or cancel. Or email lehlohonoloasonya@gmail.com from the address on your account, and we will cancel it for you.
How to ask for a refund
Email lehlohonoloasonya@gmail.com from the address on your account, with the date of the payment. We aim to reply within 2 business days. Refunds go back to the card you paid with, and usually reach you within 7 to 10 business days, depending on your bank.